Centre Appeals Procedure
It is the policy of SHE
Knows, SHE Knows, Health and Safety to ensure fair, objective & honest assessment
for all our candidates.
However, in the unlikely
event that a candidate claims that his/her assessment has been unfair, a first stage
appeal may be lodged on the grounds of one or more of the following criteria:
üEqual
Opportunity
üClash
of personality
üAn
unreasonable change in timings or an unrealistic venue
üDisagreement
on claimed competence
üReceipt
of negative feedback
Other reasonable grounds
for appeal may be accepted at the discretion of the Centre Co-ordinator.
The first stage appeal should
be made in writing to the Candidate's Internal Verifier within fourteen working
days of the assessment. The IV will reply, confirming receipt of the appeal within
three (3) working days, & will investigate the complaint. The findings of the
investigation will be communicated by the IV in writing to the candidate within
seven (7) working days of acknowledging receipt. If the complaint is upheld, re-assessment
will be carried out at no additional cost by an alternative Assessor appointed by
the IV & the Centre Co-ordinator.
If the first stage appeal
is unsuccessful, the Candidate may submit a second stage appeal to the Centre Co-ordinator
within seven (7) working days of receipt of the outcome of the first stage appeal.
The procedure will follow the same timescales as for a first stage appeal &
if upheld, re-assessment will be carried out at no additional cost by an alternative
Assessor appointed by the Centre Co-ordinator.
If the Candidate wishes
to take the appeal beyond the Centre, an appeal should be made in writing to the
EV at the time of his/her next visit to the Centre. No fee will be charged at this
stage. The EV may wish to refer the matter to the Chief Verifier for technical evaluation
or for additional comments. If the Verifier is subsequently unable to conclude the
matter satisfactorily, the candidate may appeal directly to the Awarding Body. A
fee for handling such appeals will be charged to the Candidate, which will be refunded
if the appeal is upheld.